Aastra Telecom Telephone 480i SIP User Manual

480i SIP IP  
PHONE  
RELEASE # 1.0  
USER GUIDE  
 
Table of Contents  
Introduction..................................1  
Handling Calls .......................... 12  
Phone Features ..........................1  
General Requirements................1  
Documentation............................1  
Installation and Set-up ................1  
Placing a Call on Hold.............. 12  
When on Hold ......................... 12  
Automatic Hold........................ 12  
Retrieving a Held Cal.............. 12  
Transferring a Call ................... 12  
Blind Transfer.......................... 12  
Consultative Transfer.............. 12  
Conferencing Calls .................. 13  
Picking up Calls........................ 14  
Ending Calls ............................ 14  
Getting Started.............................2  
When You First Plug in  
Your Phone .............................2  
Updating Your Phone..................2  
Start up Screens .........................2  
Network Disconnected................2  
Restarting Your Phone................3  
Additional Features ................. 14  
Star Codes .............................. 14  
Services .................................. 14  
CustomizingYour Phone.............4  
Setting Your Options...................4  
To Access the Aastra  
Troubleshooting ........................ 15  
Limited Warranty ....................... 17  
480i Web Client .....................4  
To Find Your Phone’s  
IP Address.............................4  
Using the 480i Phone...................5  
Hard keys ...................................5  
Multiple Line and Call  
Appearances............................5  
Softkeys .................................... 6  
Idle State.................................... 6  
Customized Softkeys.................. 6  
Softkeys as Line/Call  
Appearances .........................7  
Softkeys as Customized  
Speed Dials ...........................8  
Connected State .........................8  
Making Calls.................................9  
Dialing a Number Live................ 9  
Pre-dialling a Number ................ 9  
Using Handsfree  
Speakerphone............................ 9  
Using a Headset .......................10  
Advanced Volume Controls  
for the Headset Mic..............10  
To Make and Receive Calls  
Using a Headset ..................10  
Redial........................................11  
Mute .........................................11  
Receiving Calls ........................11  
Answering an Incoming Call....11  
i
 
About this Guide  
Introduction  
This 480i IP telephone provides  
communications over an IP  
Network using the SIP IP telephony  
protocol. The 480i has all the  
features of a regular business set  
and more, allowing you to make  
and receive calls, transfer,  
conference and more.  
This guide explains how to use  
the basic features of your new 480i  
phone. Not all features listed are  
available by default. Contact your  
system or network administrator to  
Þnd out which features and services  
are available to you on your system.  
Your system administrator has the  
ability to customize some features  
on this phone. For information on  
more advanced settings and  
Phone Features  
• A 3.5" x 2.25" backlit display.  
conÞgurations, administrators  
should refer to the Aastra SIP 480i IP  
Phone Administration Guide.  
• 6 multi-functional softkeys.  
• 4 line/call appearance buttons  
with corresponding lights.  
• Enhanced busy lamp Þelds.  
Documentation  
Aastra 480i Installation Guide  
– installation and set-up  
instructions, general features and  
functions, and basic options  
list customization. Included with  
the telephone.  
• Up to 5 additional line/call  
appearances as softkeys.  
• Full-duplex speakerphone for  
handsfree.  
• Built-in-two-port, 10/100 Ether-  
net switch which lets you share a  
connection with your computer.  
Aastra SIP 480i IP Phone User  
Guide – explains the most  
commonly used features and  
functions for an end user.  
• Inline power support, which  
eliminates power adapters.  
Aastra SIP 480i IP Phone  
Administration Guide –  
General Requirements  
• A SIP based IP PBX system or  
network installed and running  
with a number created for the  
new 480i phone.  
explains how to set the 480i  
phone up on the network and  
contains advanced conÞguration  
instructions for the 480i. This  
guide has instructions that are at  
a technical level suitable to a  
system or network administrator.  
• Access to a Trivial File Transfer  
Protocol (TFTP) server.  
• 802.3 Ethernet/Fast Ethernet  
LAN.  
Installation and Set-up  
• Category 5/5e straight through  
cabling.  
If your system administrator has  
not already set-up your 480i phone,  
please refer to the Aastra 480i  
Installation Guide for basic  
installation and physical set-up of  
the 480i. For more advanced  
administration and conÞguration  
information, system and network  
administrators should refer  
to the Aastra SIP 480i IP Phone  
Administration Guide.  
• Power over Ethernet (PoE)  
power supply (optional  
accessory – necessary only if  
no inline power is provided  
on the network).  
1 Model 480i SIP User Guide  
 
Start up Screens  
Getting Started  
After the phone displays the Aastra  
splash screen or after downloading  
an update (if an update was avail-  
able), the phone will display the Idle  
State screen:  
When You First Plug in  
Your Phone  
The 480i automatically begins the  
start up sequence as soon as it is  
connected. The phone goes through  
this process the Þrst time you plug  
in your phone and every time you  
restart your phone. The Þrst screen  
the phone displays is the Aastra  
splash screen.  
Note: The Idle State screen on your  
phone may not look exactly as  
represented here. The softkeys  
and screen conÞgurations shown  
are just an example of softkeys  
that could be set up on your phone  
by your system administrator.  
Updating Your Phone  
Network Disconnected  
After displaying the Aastra splash  
screen, the 480i will check settings  
and check for new updates on the  
server for the conÞguration Þles  
and Þrmware. If a new update is  
found, the phone will display  
what kind of update it is installing  
(either “Updating Config” or  
New Firmware”). This may take  
a few moments while the phone  
downloads the latest updates.  
Your system or network  
The “Network disconnected”  
prompt appears on the display and  
the telephone status light turns  
on when the phone is not properly  
connected to the network. The  
phone also displays the default time  
and date of 12:00am Jan 1st, 2000  
or the equivalent. Check that the  
cables are tightly connected to the  
phone and to the wall jack. The  
phone should automatically detect  
when it is reconnected and will  
display the “Network connected”  
prompt for a few seconds. However,  
if changes have been made to your  
phone’s network settings, you may  
need to restart your phone.  
administrator will set up new  
updates on the server.  
Important! Do not unplug or  
remove power to the phone while it  
is checking or installing Þrmware.  
For more information about  
connecting your phone, refer to the  
Aastra 480i Installation Guide under  
the “Connecting to the Network  
and to Power“ section. Check with  
your system or network  
administrator for assistance.  
Model 480i SIP User Guide  
2
 
Restarting Your Phone  
You may want to restart your  
phone to check for updates for your  
phone on the server. You may also  
need to restart your phone if you  
have been asked to do so by your  
network or system administrator, or  
if you are having problems with  
your phone.  
Note: Your phone will be temporarily  
out of service during the restart  
and downloading process.  
Important! Do not unplug or  
remove power to the phone while  
it is checking or installing  
Þrmware.  
To restart your phone:  
1. Press £to enter the  
Options List.  
2. Use s to scroll down the list  
of options to 10.Phone Status  
and press the Show softkey, or  
you can press 0 to jump directly  
to this option.  
3. Use s to scroll down the Phone  
Status list to 3.Reset Phone and  
press the Show softkey, or you  
can press 3 to jump directly to  
this option.  
4. Press the Reset softkey to reset  
the phone.  
5. If you do not wish to reset your  
phone, press the Cancel softkey.  
You can also reset your phone  
from the Aastra 480i Web Client.  
For more information about the  
Aastra 480i Web Client, please refer  
to the section “Customizing Your  
Phone” within this guide.  
3 Model 480i SIP User Guide  
 
Customizing Your Phone  
Setting Your Options  
Pressing the £button gives  
you a list of conÞguration options.  
You can also change these options in  
your phone through the Aastra  
480i Web Client. Refer to the Aastra  
480i Installation Guide for  
information on less advanced  
conÞguration options.  
3. Use s to scroll to 1.Network  
Status and press the Show  
Note: Some options should only be  
set up or changed by a network  
or system administrator. Please  
contact your system or network  
administrator before adjusting  
any administrator level options.  
For more information on these  
options, administrators should  
refer to the Aastra SIP 480i IP  
Phone Administration Guide.  
softkey, or you can press 1 to  
jump directly to this option.  
To Access the Aastra 480i  
Web Client  
Open your web browser (i.e.  
4. Press the IP Addr softkey.  
Internet Explorer or Netscape, etc.)  
and enter your phone’s IP address  
into the address Þeld, starting  
with the web preÞx “http://”, for  
example: “http://192.168.0.100”.  
5. You will now see your phone’s  
IP Address.  
In order to access the Aastra 480i  
Web Client, you will need to know  
the IP address of your phone.  
To Find Your Phone’s IP Address  
1. Press £to enter  
the Options List.  
2. Use s to scroll down the list  
of options to 10.Phone Status  
and press the Show softkey, or you  
can press 0 to jump directly to  
this option.  
Model 480i SIP User Guide  
4
 
Using the 480i Phone  
Hard keys  
There are hard keys on your  
phone, such as Hold, Redial, Xfer,  
Icom and Conf that are conÞgured  
for these call-handling features.  
These keys are static and cannot  
be reprogrammed or changed.  
They are located in two different  
areas on the phone.  
These line/call appearance buttons  
and lights can represent physical  
lines or calls for your extension.  
By pressing a line/call appearance  
button, you connect to the line or  
a call it represents. The line/call  
appearance light indicates the status  
of that line or call. When the phone  
is taken off-hook, the phone will  
automatically select a line for you.  
Line/Call  
Appearance  
Behaviour  
Line/Call  
Appearance  
Status  
Off  
Idle line or no  
call activity  
Light ßashes  
Ringing  
quickly  
Note: The intercom feature is currently  
not available in this version of the  
480i IP phone.  
Light ßashes  
slowly  
Hold  
When you have more than one  
call, you can use the left and right  
navigation buttons (3 and 4 ) to  
scroll left and right to the different  
call information. Icons 3and 4  
will appear if there is call informa-  
tion either left, right or both  
sides of the current information  
you are viewing.  
Multiple Line and Call  
Appearances  
The 480i has 4 hard line/call  
appearance buttons each with a  
corresponding status light.  
Additional line/call appearances  
may also have been set up on your  
phone as softkeys. To learn more  
about this, please refer to the  
Softkeys as Line/Call Appearances  
section within this guide.  
The display will show what line  
the call information is referring to  
(L1, L2, L3, etc.), the Caller ID  
information (name and number,  
if available), the call status  
(Connected, Ring, Hold etc.) and  
the timer speciÞc to that call.  
5 Model 480i SIP User Guide  
 
Softkeys  
Your 480i has 6 softkey access  
buttons, 3 on either side of the  
phone’s display. The softkey  
menus will change depending  
on the phone’s state, displaying  
relevant softkeys only.  
The envelope icon  
will display  
on the Idle State screen only if  
you have new messages waiting.  
The number next to the envelope  
indicates how many new messages  
you have. To access your voicemail  
messages, use the star codes for  
your system if a voicemail softkey  
has not been conÞgured on your  
phone. For more information on  
your system’s star codes, please  
refer to the documentation for the  
system you are using.  
Idle State  
The Idle State menu appears  
when your phone is not in use.  
Your system administrator can set  
these softkeys up through the  
conÞguration Þles for your phone.  
For more information on how to  
conÞgure these softkeys, system  
administrators should refer to the  
administration guide for  
Customized Softkeys  
The 480i can have its softkeys  
conÞgured as speed dials or as  
line/call appearances. Your system  
administrator can customize  
softkeys through the conÞguration  
Þles for your phone. For more  
information on how to conÞgure  
softkeys, system administrators  
should refer to the administration  
guide for this phone.  
these phones.  
The following image is of  
the Idle State screen with some  
example softkeys:  
If more than 6 softkeys have been  
set up for you, More and Back  
softkeys will be created as required.  
Pressing the More softkey accesses  
more Idle State softkeys on the next  
screen while pressing the Back  
softkey accesses the softkeys on  
the previous screen.  
Model 480i SIP User Guide  
6
 
Softkeys as Line/Call  
Appearances  
Your system administrator may  
have customized the softkeys  
on your 480i phone to function as  
line/call appearance softkeys.  
These line/call appearance softkeys  
function in a similar manner to  
the 4 line/call appearance hard keys  
and lights on your phone. For  
details on the line/call appearance  
hard keys and lights, please refer  
to section “Multiple Line and Call  
Appearances” of this manual.  
Icons next to the softkeys within  
the phone’s display indicate the  
status for that line or call and have  
equivalent statuses to the line/call  
appearance lights of the hard  
keys on the phone. What these  
icons represent is described in  
the following table.  
Lines/call appearance softkeys  
appear on the phone’s display as  
shown in the following image.  
Softkey Line/Call Appearance Lights  
Activity Light Icon  
Definition  
There is no call activity for the line/call appearance  
softkey.  
Idle  
Solid  
A call is connected to your phone on this  
line/call appearance softkey.  
Connected Solid  
Ringing Flashing  
On Hold Flashing  
The equivalent on a line/call appearance hard key  
is a solid green light.  
A call is ringing at your phone on this line/call  
appearance softkey.  
The equivalent on a line/call appearance hard key  
is a fast flashing green light.  
A call is on hold on your phone on this line/call  
appearance softkey.  
The equivalent on a line/call appearance hard key  
is a slow flashing green light.  
7 Model 480i SIP User Guide  
 
Depending upon how the  
Softkeys as Customized  
Speed Dials  
phone has been conÞgured, the  
maximum number of total line/  
call appearances that can be set up  
is 8 or 9 (4 line/call appearance  
as hard keys and 4 or 5 as softkeys).  
If all line/call appearances have  
been set up for the same number,  
a total of 9 lines can be conÞgured.  
If all line/call appearances have  
been set up between two different  
numbers, a total of 8 lines can be  
conÞgured. This means that when  
all line/call appearances are in use,  
1 call is connected while the rest  
are on hold. No further outgoing  
or incoming calls can be made until  
one of the line/call appearances  
becomes available.  
Your system administrator may  
also have set up custom softkeys as  
speed dials. Speed dial softkeys  
can dial a star code for a feature on  
the system or a phone number or  
a set of digits. A customized label  
displays inside the phone’s display  
for each softkey. If you press a  
custom softkey, the phone will  
go off-hook and dial the star code or  
the number set up for this softkey.  
Connected State  
The connected state screen will  
appear when you are talking to  
someone on the phone. Connected  
state functions are available as  
softkeys on the connected state  
screen, as well as hard keys on the  
phone. These softkeys and hard  
keys allow you to handle calls, such  
as transferring, conferencing, and  
placing calls on hold.  
In active states, such as: ringing,  
conference, connected, etc.,  
all softkeys will disappear except  
softkeys that have been set up  
as line/call appearances and any  
context dependent softkeys  
required for the active state, such  
as the Drop softkey in the connected  
state. Typically, context dependent  
softkeys will appear in the top  
left position and all line/call  
appearance softkeys will appear  
in the remaining positions.  
Note: In some situations, such as  
during a conference call, the line/  
call appearance softkeys may  
overwrite some of the context  
dependent soft keys. In this  
case, instead of the Previous  
and Next softkeys, up or down  
icons, 5or 2, will appear on  
the display. By using the r  
and s navigation keys, you  
can access the same functionality  
as the Previous and Next  
If softkeys have been conÞgured  
as line/call appearances and you  
are connected to a call, the line/call  
appearance softkeys will display  
beneath the Drop softkey. Pressing  
the Drop softkey will disconnect  
you from the call you are  
connected to.  
softkeys.  
Model 480i SIP User Guide  
8
 
Dialing a Number Live  
Making Calls  
Depending upon how you have  
set the Live DialPad option in  
your phone, your phone will either  
dial the digits as soon as they  
are pressed or collect the digits  
on the screen before dialing.  
See the section “Customizing  
your phone” in the Aastra 480i  
Installation Guide for more  
information on how to conÞgure  
the Live DialPad option.  
If the Live DialPad option is on,  
as soon as you press the Þrst digit  
on the dial pad the phone will  
automatically select the next  
available line, go off-hook and  
dial as digits are pressed.  
Note: If you are unable to make calls  
within certain area codes, check  
with your system administrator  
for any toll restrictions placed on  
your extension that may restrict  
your access to long distance area  
codes or dialling preÞxes.  
Pre-dialling a Number  
You can make a call by either:  
• Lifting the handset (the phone  
will automatically select the next  
open line/call appearance) and  
then entering the number.  
• Pressing the d /f button and  
then entering the number.  
• Pressing a line/call appearance  
button and then entering the  
number.  
You can also make a call by  
pre-dialling a number. Pre-dialling  
lets you view a number before  
you dial. Use the Backspace softkey  
to correct any errors.  
• Or if you are pre-dialling the  
number, by entering the number  
and then pressing either the  
Dial softkey, the d /f button  
or one of the four line/call  
appearance hard keys.  
9 Model 480i SIP User Guide  
 
Advanced Volume Controls  
for the Headset Mic  
On the 480i, there are 3 options  
for the headset microphone volume.  
To change this volume:  
Using Handsfree Speakerphone  
The handsfree feature allows you  
to speak to someone without using  
the handset or headset. Your  
phone must be in either the speaker  
or speaker/headset audio mode.  
For more information on how to set  
this audio option in your phone,  
see the section “Customizing Your  
Phone” in the Aastra 480i Installation  
Guide.  
1. Press £to enter  
the Options List.  
2. Use s to scroll down the list  
of options to 7.Set Audio and  
press the Show softkey, or you  
can press 7 to jump directly  
to this option.  
To dial using handsfree, Þrst  
press d and enter a number  
at the dial tone.  
3. Press the Advanced softkey.  
4. Use s to scroll down the list  
or press the Change softkey to go  
to the next selection.  
To answer a call on the  
480i phone using handsfree,  
press d or the line/call  
appearance button.  
5. Press the Done softkey to save  
changes and exit.  
• If in speaker audio mode, press  
6. If you do not wish to save  
d
to switch between handsfree  
changes, press the Cancel softkey.  
and handset.  
Note: By default, the volume for  
the headset microphone is set  
to medium.  
• If in speaker/headset audio  
mode, press d to switch  
between handsfree and headset.  
To Make and Receive Calls  
Using a Headset  
1. Ensure that you have  
• When the handset is on  
hook, press d to disconnect  
a handsfree call.  
selected a headset audio mode  
by accessing the Options list  
available from the phone. See  
the section “Customizing Your  
Phone” in the Aastra 480i Installa-  
tion Guide for information on  
these settings.  
When handsfree is on, the speaker  
light turns on.  
Using a Headset  
The 480i accepts headsets through  
the modular RJ22 jack on the  
back of the phone. Contact your  
telephone equipment retailer or  
distributor to purchase a compatible  
headset. Customers should read  
and observe all safety recommenda-  
tions contained in headset operating  
guides when using any headset.  
2. Plug the headset into the jack.  
3. Press the d /f key to obtain  
a dial tone or to answer an  
incoming call. Depending on  
the audio mode selected from  
the Options list, a dial tone  
or an incoming call will be  
received on either the headset  
or the handsfree speakerphone.  
4. Press the kkey to end  
the call.  
Model 480i SIP User Guide 10  
 
Redial  
Receiving Calls  
Press the button to auto-  
matically dial the most recently  
dialled number you were connected  
to that was dialled from the phone.  
When a call is ringing at your  
extension, you will see the Inbound  
Call screen. The line/call appear-  
ance light will ßash quickly for the  
incoming call.  
Mute  
Press the a button to mute  
handset, headset or handsfree.  
The speaker light will ßash slowly  
and the text “Mute” will appear  
on the screen. You will still be able  
to hear the caller, but they will  
not hear you. To toggle mute on or  
off, press a .  
Note: If you place a muted call on  
hold, the phone will automatically  
take the call off mute when you  
reconnect to the call.  
Answering an Incoming Call  
To answer the call:  
• For handsfree operation, press  
the Pickup softkey or the line/  
call appearance button for the  
incoming call.  
• Press the d /f button for  
handsfree or headset operation.  
The setting you have selected  
in the Options List for Audio  
Mode will determine whether  
the call goes to handsfree  
or headset operation. See the  
section “Customizing Your  
Phone” in the Aastra 480i Installa-  
tion Guide for information on  
these settings.  
• Lift the handset for handset  
operation.  
When you answer the call, the  
screen will change to the Connected  
State menu. If you cannot answer  
the call, depending on the setting  
at the system, the caller will be  
re-directed accordingly, i.e. to your  
voicemail box if your extension  
has been conÞgured for this.  
11 Model 480i SIP User Guide  
 
Automatic Hold  
Handling Calls  
When juggling multiple calls, you  
do not have to press the hold button  
to go from one call to the next. The  
phone will automatically put your  
current call on hold when you press  
a new line/call appearance button.  
When you are connected to a  
call, you can use the hard keys on  
the phone to transfer, conference  
or place a call on hold.  
Placing a Call on Hold  
When you place a call on hold,  
only your phone can retrieve the  
call. To place a call on hold:  
Retrieving a Held Call  
If you have more than 1 call on  
hold, you can scroll through the  
held call information by pressing  
the 3 and 4 navigation keys.  
To reconnect to a call, press the line  
/call appearance button where  
this call is being held or press the  
Pickup softkey.  
1. Connect to the call (if not  
already connected).  
2. Press the Hold softkey.  
Transferring a Call  
Blind Transfer  
A blind transfer is when you  
transfer a call directly to another  
extension without consulting  
with the person receiving the call.  
To do this, simply complete the  
transfer before the receiving party  
answers the call.  
The line/call appearance light  
will begin to ßash slowly. The  
screen will display “Hold” with the  
line number the call is held at on  
your phone.  
Consultative Transfer  
When on Hold  
You also have the option to consult  
with the person you are transferring  
the call to before you complete the  
transfer. To do this, simply remain  
on the line until the receiving party  
answers the call. After consulting  
with the receiving party, you can  
either complete the transfer or go  
back to the original call.  
When you have been placed  
on hold, you cannot hear any voice  
from the caller. The line/call  
appearance light for the line you  
are on will remain solid to indicate  
that you are still connected.  
To transfer a call to another  
extension:  
1. Connect to the call you  
wish to transfer (if not already  
connected).  
2. Press the }  
button.  
3. Enter the extension number of  
the person you wish to transfer  
the call to.  
Model 480i SIP User Guide 12  
 
5. If you do not wish to add the  
new party to the conference,  
press the kbutton  
while connected to this new call.  
This disconnects the new party,  
leaving the original call on hold.  
To go back to the original call,  
press the line/call appearance  
button for this call.  
4. If you do not wish to transfer  
the call, place the handset back  
on hook or press the k  
button. To go back to the original  
call, press the line/call appear-  
ance button for the held call.  
5. To complete the transfer,  
you can press the }  
button again.  
6. If you wish to add the new  
party to the conference, press the  
Gbutton again.  
Conferencing Calls  
The 480i phone supports up to  
three parties (including yourself)  
in a conference call. This is also  
known as a 3 Way call.  
To create a conference call:  
1. Connect to the Þrst party you  
wish to include in the conference  
(if not already connected).  
2. Press the Gbutton.  
3. Dial the number of the  
person you wish to add to  
the conference.  
7. To drop a party from the  
conference, use the navigational  
keys to navigate to the desired  
party’s call appearance screen  
or press the Next and Previous  
softkeys (if visible), and then  
press the Drop softkey.  
4. Wait for the new party to  
answer. You can consult with  
the new party Þrst before  
adding them to the conference.  
Note: If you disconnect from the  
conference, the other two parties  
will also disconnect.  
13 Model 480i SIP User Guide  
 
Picking up Calls  
Additional Features  
Star Codes  
If you are juggling multiple  
calls, you can scroll through call  
information by pressing the 3 and  
4 navigation keys. If you wish to  
connect to an incoming call or  
re-connect to a call you placed on  
hold, press the line/call appearance  
button for the call or press  
All of the main call handling and  
extension management features for  
your system can be set up as speed  
dials on softkeys on your phone.  
Your system administrator can set  
these softkeys up through the  
conÞguration Þles for your phone.  
If these have not been set up, you  
can dial any star code commands on  
the 480i phone the same way you  
would on a regular telephone.  
the Pickup softkey.  
Services  
This feature has not been  
implemented yet.  
The services key on the 480i will  
access enhanced features and  
services provided by third parties.  
Availability of this feature will  
depend on your phone system or  
service provider.  
If the phone is already connected  
to a call, pressing the line/call  
appearance button for the new  
incoming call will automatically  
place the connected call on  
This button will give you access to  
additional services as they become  
available in the future. Such future  
services will be built through the  
diverse web based language of XML  
and could range from a directory  
list or call list, to weather, stocks, or  
ßight information, etc.  
hold and answer the new call.  
Ending Calls  
To end a call, you Þrst need to  
connect to the call, if not already  
connected, and press the k  
button or the Drop softkey. If  
connected through the handset,  
you can also place the handset  
back on hook to end the call.  
Model 480i SIP User Guide 14  
 
Why doesn’t my phone ring?  
Troubleshooting  
Check the ring volume on your  
phone. It may be turned down or  
turned off. To adjust the ringer  
volume setting, press the volume  
button when the phone is on-hook  
and idle. For more information,  
refer to the “Adjusting Volume  
section” in the Aastra 480i  
Why is my display blank?  
Ensure that power is being  
provided to your phone. If your  
network does not provide inline  
power over Ethernet, you can  
obtain an additional accessory, the  
Aastra PoE (Power over Ethernet)  
inline power supply, to provide  
power over Ethernet locally to your  
phone. See the section “Connecting  
to the Network and to Power” in  
the Aastra 480i Installation Guide for  
details.  
Installation Guide provided with  
your phone.  
Why is the light not coming on  
with a new Voice Mail Message?  
Your phone system or service  
provider must provide “Visual”  
Message Waiting service for this  
function to work. Check with  
your system administrator for  
more information.  
Why is my speakerphone  
not working?  
If you press the d /f button  
and the speaker light ßashes and  
you do not hear dial tone through  
the speaker phone, the Set Audio  
option in the phone’s Options list  
has been set up for headset use.  
Press d /f a second time and if  
the light goes out, the phone has  
been set up to be used only with a  
headset or handset. If the light stays  
on steady and you hear dial tone,  
the phone has been set up so that  
you can alternate between the  
speakerphone and the headset by  
pressing d /f . See the section  
Customizing your phone” in  
the 480i Installation Guide for  
Why is my handset not working?  
Check to ensure that the handset  
cord is fully connected to both the  
phone and handset. See the section  
Connecting a Handset or Head-  
set” in the Aastra 480i Installation  
Guide for information.  
What are services, and how  
do I use them?  
Currently this feature is not  
available on the 480i phone. How-  
ever, in the future, services may  
be provided by your phone system  
or service provider, and will be  
accessed through the Í  
button. This may include services  
such as Directory and Caller's List.  
instructions on how to change  
the Set Audio option.  
Why can’t I get a dial tone?  
Check for any loose connections  
and that the phone has been  
installed properly. For installation  
instructions, please refer to the  
Installation and Setup” section in  
the Aastra 480i Installation Guide  
provided with your phone.  
15 Model 480i SIP User Guide  
 
How do I find the IP address  
of my phone?  
Instructions on where to Þnd  
the IP address of your phone can  
be found in this guide in the  
Customizations on Your Phone”  
section under “Getting Started”.  
How do I change my User  
Password for the Aastra 480i  
Web Client?  
From the Aastra 480i Web  
Client, click on “Password” in the  
User” section in the side menu bar.  
A new window will pop up.  
Enter your current user name and  
password into the user name and  
password Þelds. By default, the  
user name is “user” (all lowercase)  
and the password Þeld is left blank.  
Enter your current password and  
the new password you would like  
to use in the corresponding Þelds,  
and then press the “Set Password”  
button. If you have forgotten your  
password, contact your system  
administrator for assistance. By  
signing into the Aastra 480i Web  
Client using the administrator  
password, your administrator can  
use the administrator password in  
the “Current PasswordÞeld in  
order to assign a new password  
for you.  
For information on how to access  
the Aastra 480i Web Client, go to the  
Customizing Your Phone” section  
under “Getting Started” within this  
guide. Administrators should refer  
to the Aastra SIP 480i IP Phone  
Administration Guide for details.  
Model 480i SIP User Guide 16  
 
person in the case of telephones used or  
bought for use primarily for personal,  
family or household purposes.  
Limited Warranty  
Aastra Telecom warrants this product  
against defects and malfunctions during  
a one (1) year period from the date of  
original purchase. If there is a defect or  
malfunction, Aastra Telecom shall, at its  
option, and as the exclusive remedy,  
either repair or replace the telephone set  
at no charge, if returned within the  
warranty period.  
This warranty sets forth the entire  
liability and obligations of Aastra  
Telecom with respect to breach of  
warranty, and the warranties set forth or  
limited herein are the sole warranties  
and are in lieu of all other warranties,  
expressed or implied, including  
warranties or Þtness for particular  
purpose and merchantability.  
If replacement parts are used in making  
repairs, these parts may be refurbished,  
or may contain refurbished materials.  
If it is necessary to replace the telephone  
set, it may be replaced with a  
Warranty Repair Services  
Should the set fail during the warranty  
period;  
refurbished telephone of the same  
design and color. If it should become  
necessary to repair or replace a defective  
or malfunctioning telephone set under  
this warranty, the provisions of this  
warranty shall apply to the repaired or  
replaced telephone set until the  
expiration of ninety (90) days from the  
date of pick up, or the date of shipment  
to you, of the repaired or replacement  
set, or until the end of the original  
warranty period, whichever is later.  
Proof of the original purchase date is to  
be provided with all telephone sets  
returned for warranty repairs.  
In North America, please call  
1-800-574-1611 for further information.  
Outside North America, contact your  
sales representative for return  
instructions.  
You will be responsible for shipping  
charges, if any. When you return this  
telephone for warranty service, you  
must present proof of purchase.  
After Warranty Service  
Aastra Telecom offers ongoing repair  
and support for this product. This  
service provides repair or replacement  
of your Aastra Telecom product, at  
Aastra Telecom's option, for a Þxed  
charge. You are responsible for all  
shipping charges. For further  
Exclusions  
Aastra Telecom does not warrant its  
telephone sets to be compatible with the  
equipment of any particular telephone  
company. This warranty does not  
extend to damage to products resulting  
from improper installation or operation,  
alteration, accident, neglect, abuse,  
misuse, Þre or natural causes such as  
storms or ßoods, after the telephone is  
in your possession.  
information and shipping instructions;  
In North America, contact our service  
information number: 1-800-574-1611.  
Outside North America, contact your  
sales representative.  
Note: Repairs to this product may be made  
only by the manufacturer and its  
authorized agents, or by others who  
are legally authorized. This restriction  
applies during and after the warranty  
period. Unauthorized repair will  
void the warranty.  
Aastra Telecom shall not be liable for  
any incidental or consequential  
damages, including, but not limited to,  
loss, damage or expense directly or  
indirectly arising from the customers  
use of or inability to use this telephone,  
either separately or in combination with  
other equipment. This paragraph,  
however, shall not apply to  
consequential damages for injury to the  
17 Model 480i SIP User Guide  
 
If you’ve read this owner’s manual and consulted the Troubleshooting section and  
still have problems, please visit our website at www.aastra.com or call 1-800-574-1611  
for technical assistance.  
© Aastra Telecom Inc.2005 41-0098-00 Rev 00  
 

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