Emergency Service Feature
Introduction
The Model 1 will provide basic
telephone service during a power
failure. However, only the dial pad,
ringer and handset will function. If
you are on a handset call during a
power interruption, the Model
Congratulations on your purchase
of the Model 1 telephone! The
Model 1 boasts several
timesaving and advanced features,
including:
• a large 8-line backlit display
1
will keep the call, although
• a 200 Name/Number Directory
with 100 entry Callers List
the display will not work while the
power is off. Handsfree calls will
not be re-established during a
power interruption.
• a speakerphone for handsfree
calls
• access to advanced services
• a jack for headset usage
Unpacking the Phone
When you unpack your telephone,
you should ensure that you have all
of the following items. If any part is
missing, contact the supplier of
your telephone.
Use this guide to learn more about
the Model 1 ’s features.
480
Hold
Redial
Goodbye
Options
ABC
DEF
1
2
3
GHI
JKL
MNO
WXYZ
4
5
6
9
PQRS
TUV
7
8
0
#
*
Copy
Services
handset
handset cord
telephone
2 line cords
stand
number card and lens
power adaptor
The power adaptor is 16 VAC, 250mA – please see the regulatory sheet for
safety instructions regarding the power adaptor and operation of the telephone.
Model 1 User Guide 1
Key Description
Dataport
Large 8 Line Backlit Display
Navigational Keys
Telephone Status Light
Handset
Hold
Redial
G
o
o
d
b
y
e
O
p
tio
n
s
480
Speaker/Headset
Status Light
Volume Bar
Dial Pad
Softkeys
Headset Jack
2 Model 1 User Guide
Keys
Key Description
Places an active call on hold or releases this call from
being held. This key also enters pauses during predial or
editing mode. See the section “Using Hold key” for more
information.
o
Displays the last 10 numbers dialed. See the section
“Using the Redial List” for more information.
∑
k
Pressing kends an active call. kexits an
open list, such as the Directory or Callers List, but if a call
is active when the list is open, it will also end the call. It
will not hang up a call that is on hold.
The £button lets you access nine options to cus-
tomize your telephone. See the section “Customizing
your phone” for more information.
£
Adjusts the volume for the handset, headset, ringer and
handsfree speaker. See the section "Adjusting the Vol-
ume" for more information.
u
d
f
Pressing d activates Handsfree so you can make and
receive calls without lifting the handset. When the audio
mode option is activated, this key is used to switch
between a headset and the Handsfree speakerphone. See
the sections "Handsfree calling" and "Customizing your
phone" for more information.
Mute, when activated, prevents the caller from hearing
you through the handsfree, handset or headset. The dis-
play will show Microphone muted. When a Handsfree or
Headset call is muted, the speaker light blinks. To take a
call off mute, press a again.
a
Directory, which can store up to 200 names and numbers
in alphabetical order. See the section “Using the Direc-
tory” for more information.
c
J
i
Pressing Jcopies a displayed number into the
Directory.
Pressing s and r lets you move between screens
when you are using services. These buttons also let you
scroll through menu selections, such as the Options List.
When you are editing entries on the display, 3 deletes a
character or number, and 4 adds a space when entering
or editing names.
Callers List, which stores the last 100 callers. See the sec-
tion “Using the Callers List” for more information.
b
Í
Pressing Íopens a list of Services scripts that are
stored in memory. See the section “Services” for more
information on downloading and using services.
Model 1 User Guide 3
viewing angle, use the slots marked
m . Then slide the stand towards
the phone until it snaps into place
(B).
Installation
Your Model 1 telephone can be
installed on a desk or mounted on
the wall. To use the phone’s Call
Waiting and Caller IdentiÞcation
capabilities, contact your local
Service Provider for subscription
details. Your Service Provider may
call these services by different
names.
3. Connect the cords
If you attached the stand to install
the phone on a desk, route both the
phone cord and power adapter cord
through the opening in the stand.
Insert the phone cord into the
1. Connect the handset cord
Turn the telephone over and locate
the handset jack marked j
Insert one end of handset cord into
the jack until it clicks into place.
Then route the handset cord
through the groove as shown in the
illustration below.
middle slot on the back of the
telephone marked l until it clicks
into place. Insert the power cord
into the power jack marked k .
.
4. Press the cords into grooves
Press the cords into two of the
grooves provided on the bottom of
the stand. This will allow the stand
to sit ßat on a desk surface.
Attach the handset to the other end
of the handset cord.
Stand
Power Adaptor
Phone cord
Line grooves
1
4
B
A
2
3
Headset cord jack
Handset cord jack
Handset groove
Phone cord jack
Handset cord
Handset
5. Install the phone
If you have installed the stand and
are using the phone on a desk:
Simply turn the telephone over so it
rests on the stand. Connect the
phone cord to a phone jack and plug
the power adapter into a power
outlet.
2. Attach the stand
If you plan to mount the phone on
the wall, you do not need to attach
the stand; skip this step. If you plan
to use the phone on a desk, attach
the stand by inserting the tabs on
o
the stand (marked with
) into the
Note: You should connect the
power adaptor to a surge pro-
tector or power bar.
slots on the bottom of the telephone
(A). For a higher viewing angle, use
the slots marked n . For a lower
4 Model 1 User Guide
6. Install on a wall
7. Insert number card
To install the Model
1
on a wall:
Write your telephone number on
the number card, and place it into
the card slot on the telephone,
located under the mouthpiece in the
handset cradle. Gently bend the
clear plastic lens into the slot, over
the number card.
Connect the cord to the wall jack
(A). Coil the phone cord into the
space provided on the back of the
phone (B). Then align the telephone
so the hooks on the wall plate (C)
align with the wall-mount slots on
the back of the phone, as shown
here. Push the phone onto the pegs,
then slide it down until it is secure
(D). Plug the power adaptor into a
power outlet (E).
D
A
8. Customize the telephone
Follow the instructions in the
section “Customizing your phone”
to customize your Model 1
telephone.
B
C
E
Note: You should connect the
power adaptor to a surge pro-
tector or power bar.
Model 1 User Guide 5
Prompts and Indicators
How do I use softkeys?
This telephone uses softkeys to give
you commands to choose from.
Each choice corresponds to the
button next to it. In this illustration,
the user is selecting NextSpaceto
insert a space. Commands will
change depending upon the action
you are performing.
Enter the name>
Drew
Use Save to end
-Save
NextSpace-
Quit-
-Backspace
-ChangeCase
Display Prompts
means, Þnd it here, or see the
Troubleshooting or index section
Instructions and information are
displayed on the large screen. If you
are unsure what a certain prompt
for additional information.
Display Prompt
Explanation
Call is on hold
A call is on hold. Press the o key or the
Handsfree key to speak with the caller.
Check phone cord
Directory is full
A line cord (l ) may not be connected properly.
The Directory has reached its maximum number of
entries. If you want to add entries, you must Þrst
delete some entries.
Directory locked
The Directory has been locked, and you cannot edit,
add, or delete entries. See the section “Using the
Directory” for more information.
Message Waiting
Check for new messages in your Voice Mail service*.
more 4
Press 4 to see other display prompts.
Private Name or
Private Number
The caller has requested that the name (or number)
not be shown.
Ringer is OFF
No audible ringing. To turn the ringer on again, press
the right side of u
.
Unknown name or
Unknown number
The telephone company is unable to provide the
name (or number) of the caller.
XX New callers
XX new calls have been added to the Callers List since
you last checked it.
XX Call(s) bumped
XX callers have been deleted from the Callers List to
make room for new callers.
* You must subscribe to a Message Waiting service for this feature to work.
Consult your local telephone company for information.
6 Model 1 User Guide
Timing a call
Making and Answering
Calls
When you make or answer a call,
the Timer shows the elapsed time of
the call.
Predialing a number
Predialing lets you view a number
before you dial. Enter the number
using the dial pad before lifting the
handset. Use the Backspace softkey
or 3 to correct any errors. To dial
the number, lift the handset, or
Using Flash
The Flash softkey allows you to
access telephone company
subscribed services, such as call
waiting and three-way calling.
These services vary from area to
area, so contact your telephone
company for instructions on using
available services with your Model
press the Dial softkey, or press d .
Note: This feature is not available if
you choose to use the Live
DialPad option. See the sec-
tion "Customizing your
1
telephone. If these
instructions say to press the “hook-
switch” or “receiver button,” press
the Flash softkey.
phone" for more information.
Extension in Use
Handsfree Calling
The Extension in use prompt
appears on the telephone display
and the telephone status light turns
on when someone uses another
telephone on the same line.
The Handsfree feature allows you to
speak to someone without using the
handset. To dial using Handsfree,
enter a number and then press d
or the Dial softkey. To answer using
Handsfree, press d when a call is
ringing. To switch between
Handsfree and the handset when
the handset is off hook, press d .
When the handset is on hook, press
This message also appears when the
telephone is not properly connected
to a phone line.
Using the Redial List
The Redial List records the last 10
numbers you dialed.
d
to disconnect a Handsfree call.
When Handsfree is on, the speaker
light turns on. When the speaker
light is on, press a at any time to
mute Handsfree. The speaker light
will ßash and you will hear the
caller, but they will not hear you. To
switch between Handsfree and
mute press a .
Redialing a number
1. Press ∑to view the
Redial List.
2. Use the s r keys to move
the cursor to the number you
want to dial.
3. Lift the handset to dial the
number, or press the Dial
softkey or d to dial the
number using Handsfree.
Note: Handsfree operation as
described above will be
affected and may be disabled
if the set audio option has
been activated. See the sec-
tion "Customizing your
Deleting the Redial List
1. Press ∑to view the
Redial List.
phone" for more information.
2. Press the DeleteList softkey.
3. Press the Delete softkey to
conÞrm.
Model 1 User Guide 7
Note: A call is taken off hold auto-
matically after 15 minutes. If
the handset is on the phone,
the call will be disconnected.
If the handset is off, the caller
will be able to hear you again.
Status lights
Speaker Light
• Speaker light is on: a call is on
Handsfree (speaker).
• Speaker light ßashes slowly:
indicates that the headset/hands-
free option is being used. See the
section "Customizing your
Adjusting the Volume
phone" for more information.
Pressing the volume button adjusts
the receiver, headset, speaker, and
ringer volume.
• Speaker light ßashes and the dis-
play shows Microphone muted: a
call is muted. Press a to take the
call off mute.
• To adjust the ringer volume,
leave the handset in the cradle
and press the volume bar
u
while there is no
Telephone Light
active call. There are 8 settings for
the ringer – the display will tem-
porarily indicate the current
ringer volume setting.
• Light ßashes and the display
shows Call is on hold: a call is on
hold. Press oor lift the
handset to take the call off hold.
• To adjust the handset volume, lift
the handset and press the volume
button while you are on a call.
The handset will return to the
default volume after you hang
up.
• Light ßashes and the display
shows Message Waiting: a mes-
sage is waiting for you at your
message or voice mail service† .
• Light ßashes quickly and the
ringer sounds: you have an
incoming call.
• To adjust the headset volume,
press the volume button while on
a call. The headset will return to
the default volume after you end
the call.
• Light is on and the display shows
Extension in use: an extension
telephone is using the line. The
message also appears when the
telephone is not propertly con-
nected to a phone line.
Note: The default handset and
headset volume is always set
at medium.
• To adjust the speaker volume,
press the volume button while
the speaker is activated (activate
the speaker by pressing d ). The
speaker will remain at this vol-
ume until it is adjusted again.
Using Hold key
Pressing oputs a call on
hold.
• You can hang up the handset
without losing the call.
† You must subscribe to a Message Waiting
service for this feature to work. Consult your
local telephone company for information.
• The display will show the mes-
sage Call is on hold.
• The telephone light will ßash.
• To retrieve the call, lift the hand-
set or press o again. You
can also press d to retrieve a
Headset or Handsfree call.
8 Model 1 User Guide
light. The light will ßash again
when there are new messages
waiting.
Customizing your phone
There are nine conÞguration
options, accessed by pressing
£.
5. Area Code – In some locations,
you cannot dial a local number
using the area code. By default,
incoming calls are recorded with
area codes in the Callers List. This
option allows you to enter up to
three local area codes to be removed
from incoming calls. Press the
Changesoftkey to enter an area
code.
Setting your Options
1. Press £to enter the
Options List.
2. Use s and r to scroll
through the list of nine options.
3. Press the Show softkey to
conÞgure an option.
6. Contrast Level – Use the Change
softkey to cycle through 8 contrast
settings, which brighten or darken
the display.
4. Use the softkeys to change a
selected option.
5. Press the Done softkey at any
time to exit the option, or press
£to exit the Options
list.
7. Security Numbers – This option
allows you to keep selected
numbers from appearing on the
screen when dialed. Use this option
to protect passwords, access codes
etc. When a security number is
used, your telephone displays the
asterisk * symbol for all digits that
you dial after the security number
and the digits do not appear in the
Redial list display. Up to three
security numbers can be created
using this option. Press the Change
soft key and then enter the security
number.
The following nine options may be
changed on the Model 1
:
1.Language – Select a language for
the display prompts (English,
French, or Spanish).
2.Time / Date – Use this option to
change the time and date setting on
the display. Press the appropriate
softkey to increase that item by 1.
For example, press the Hour softkey
to increase the hour from 1 to 2.
Note: The time and date are auto-
matically set when the phone
receives its Þrst Caller ID†
call.
8. Live Dialpad – Use this option to
turn on or off the dial pad mode.
With live dialpad on, the telephone
automatically dials out and turns on
Handsfree as soon a dial pad key or
softkey is pressed. With live
3. Set ring tone – Press the Change
softkey to select one of four ring
tones.
dialpad off, you must dial the
number Þrst and then lift the
handset or press the d /f button
before the number is dialed. Press
the Change soft key to turn on or off
the dial pad mode.
4. Clear Msg. Wtg. – Sometimes the
Message Waiting prompt will
appear and the light will ßash when
there are no messages waiting on
your Voice Mail† service. When in
this option, select the Clearsoftkey
to clear the prompt and ßashing
Model 1 User Guide 9
9. Set Audio – The Model 1
telephone allows you to use a
handset, headset or handsfree to
handle incoming and outgoing
calls. This option provides different
combinations of these three
methods to provide maximum
ßexibility in handling calls. There
are four options to choose from:
• Handsfree – this is the default
setting. Calls can be made or
received using the handset or
handsfree speakerphone and can
be switched between the two
modes.
• Headset – choose this setting if
you want to make or receive all
calls using a headset.
Note: If this option is chosen, the
handsfree speakerphone will
not function.
• Spkr/Hset – calls will be sent to
the handsfree speakerphone. By
pressing the d /f button on the
phone you can switch between
the handsfree speakerphone and
a headset.
• HSet/Spkr – calls will be sent to
the headset. By pressing the d /
f button on the phone you can
switch between the headset and
the handsfree speakerphone.
† These services may have different names in
your area, and may require paid subscription.
Contact your telephone company for details.
10 Model 1 User Guide
Note: You can also copy an entry
from the Callers List to the
Directory using the J
button, before or after you
have changed it.
Using the Directory
The Directory can store up to 200
names and numbers, which are
displayed in alphabetical order.
Tip: Store all your Directory con-
tacts the same way, either Þrst
name Þrst, or last name Þrst.
This will make it easier to Þnd
names and numbers.
Entering Letters and Characters
You can enter characters using the
telephone’s dial pad. To enter a
letter, press the key with that letter
on it. If the letter is the second one on
that key, press the key twice. For
example, to enter ‘R’ , press 7 three
times. The cursor will advance to the
Adding a name and number to
the Directory
1. Press the Directory button c .
2. Press the AddNewsoftkey.
3. Enter the number using the dial
pad. You can enter up to 24
digits. Hyphens will be
next space after a delay of seconds
2
or if you press a different key.
To change the case of a letter, press
the ChangeCase softkey, and then
enter the letter. By default the Þrst
letter of a word or name will be
capitalized, and the letters
automatically added. If you
need to enter a pause (between
your voice mail number and
password, for example), press
the Pause softkey. The pause
icon p will appear. To program
a number that uses Flash, press
the Flash softkey where it is
required in the number. The
Flash icon q will appear. Press
the Backspacesoftkey or 3 to
erase a number.
following will be lower case.
Special characters are entered by
pressing the 1 and the # keys.
Characters will appear in this order:
1: & , ( ) ` . _ - 1.
#: # / \ @.
Finding entries in the Directory
1. Press the Directory button c .
2. Once in the Directory, press s
to scroll down and r to
scroll up one listing at a time.
Hold either key down to scroll
continuously.
4. Press the Savesoftkey.
5. Enter a name using the letters
on the dial pad. See the
following instructions
“Entering Letters and
Characters” to enter names
using the dial pad. The name
can have up to 16 characters,
including spaces. Press the
NextSpace softkey or 4 to
move to the next letter or add a
space. Press the Backspace
softkey or 3 to erase a
OR
Press a dial pad key to see
listings that start with that
letter. For example,
5
takes
you to the Þrst “J” listing, 55
takes you to the Þrst “K”
listing.
character.
6. Press the Savesoftkey. The new
entry now shows on the
Changing entries in the Direc-
tory
1. Press the Directory button c .
2. Find the entry you would like
to change.
display.
3. Press the Changesoftkey.
Model 1 User Guide 11
4. To change the number, use the
Backspace softkey or 3 to
erase digits. Use the dial pad to
add digits. Use the Pause
softkey to insert a 2 second
pause. The pause icon p will
appear.
Deleting an entry in the Direc-
tory
c
1. Press the Directory button
.
2. Find the entry you would like
to delete.
3. Press the Deletesoftkey.
4. Press the Deletesoftkey again
to conÞrm.
5. Press Saveto move to the
name.
6. To change the name, use the
Backspace softkey or 3 to
erase letters. Use the dial pad
and the NextSpacesoftkey to
add letters. Press the
ChangeCasesoftkey to switch
between upper and lower case.
7. Press Saveto save changes.
Deleting all entries in the
Directory
Once you have deleted the
Directory, you cannot get entries
back. You can protect the Directory
by locking it.
To permanently delete all entries in
the directory:
Copying from the Callers List,
the Redial List, or the Display
to the Directory
1. Open the Callers List, Redial
List, or answer a call.
1. Press the Directory button c to
open the Directory.
2. Press the DeleteList softkey.
3. Press the Deletesoftkey to
conÞrm.
2. When the number is displayed
on the screen, press J.
If the entry includes a name
and number, the display will
show Saved: Directory.
3. If the entry is a number only
(such as in the Redial List), you
will be prompted to enter a
name. Once you’ve pressed the
Save softkey to save the name,
the display will show Saved:
Directory.
Locking the Directory
You can lock the Directory so that
entries cannot be deleted or
changed. You cannot add entries to
a locked directory.
1. Press £.
2. Press o.
3. Press *. The display shows
Directory locked.
To unlock the Directory
1. Press £.
2. Press o.
3. Press #. The display shows
Directory unlocked.
Dialing from the Directory
1. Press the Directory button c .
2. Find the entry you would like
to call in the Directory.
3. Lift the handset to dial the
number, or press the Dial
softkey or d to dial the
number using Handsfree.
12 Model 1 User Guide
If the entry in the Callers List does
not have a name (i.e. if the name is
listed as Unknown or Private),
you will be prompted to enter a
name. You can edit a number in the
Callers List and then copy it to the
Directory.
Using the Callers List
The Callers List records the last 100
callers, in the order they called. The
telephone display will indicate
when there are new callers.
When the Callers List is full, new
callers are added to the list, and the
oldest callers are deleted. In the
Callers List you will see the
message XX New caller(s), XX
Call(s)bumped on the display.
Changing a number in the Call-
ers List before dialing
Tip: If you have to frequently
remove area codes to return
local calls, you should use the
Area Codes option and add
your local area code(s).
Viewing the Callers List
1. Press the Callers button b .
2. Press r and s to move up
and down in the Callers List.
Hold either key down to scroll
continuously.You can also press
the Resume softkey to see the
last caller you viewed the
previous time you entered the
Callers List.
3. Press the Callers button b , the
Quitsoftkey, or kat
any time to leave the Callers
List.
Note: The Callers List does not save
changes. If you plan to dial
the number again, copy it to
the Directory and change it
there.
1. Press the Callers button b .
2. Find the caller in the Callers
List you wish to dial.
3. To add digits, use the dial pad.
4. To delete digits, press the
EditNumsoftkey to begin editing.
Use the dial pad to add digits.
5. Lift the handset to dial the
number, or press the Dial
Note: kwill also hang up a
caller if you are on a call.
softkey or d to dial the
number using Handsfree.
Calling an entry in the Callers
List
1. Press the Callers button b .
2. Find the entry you would like
to call in the Callers List.
3. Lift the handset to dial the
number, or press the Dial
softkey or d to dial the
number using Handsfree.
Deleting an entry in the Callers
List
1. Press the Callers button b .
2. Find the entry you would like
to delete in the Callers List.
3. Press the Deletesoftkey.
4. Press the Deletesoftkey again
to conÞrm. The display shows
Item is erased.
Deleting all entries in the Call-
ers List
1. Press the Callers button b .
2. Press the DeleteListsoftkey.
3. Press the Deletesoftkey to
conÞrm. The display shows
Callers list is empty.
Copying from the Callers List
to the Directory
When the number is displayed in
the Callers List, press J.
The display will show Saved:
Directory.
Model 1 User Guide 13
Making and Receiving Calls
using a Headset
Headset/ Dataport
Operation
1. Ensure that you have selected a
headset audio mode by access-
ing the Options menu. See the
section "Customizing your
phone" for detailed informa-
tion.
2. Plug the headset into jack.
3. Press the d /f key to obtain
dialtone or answer an incoming
call. Depending on the audio
mode selected from the
Options menu, dialtone or an
incoming call will be received
on either the headset or the
handsfree speakerphone.
4. Press the kkey to end
the call.
Using a Headset with your
Telephone
The Model 1 is equipped to
accept headsets with either a
modular RJ22 jack or a 2.5mm
standard jack. Headsets with a
modular RJ22 jack can be connected
to the phone by using the jack on
the back of the set. Headsets with a
standard 2.5mm jack can be
plugged into the headset jack
located on the left hand side of the
telephone.
Using the Dataport
Located on the right hand side of
the Model 1 , the dataport can be
used to connect another device such
as a fax machine or computer
modem to the phone. Plug one end
of a line cord to the phone and the
other end to the device to be
connected.
Note: The dataport will only oper-
ate when the handset is on
hook (in the phone base cra-
dle).
Headset cord jack
Handset cord jack
Phone cord jack
Contact your telephone equipment
retailer or distributor to purchase a
headset. Customers should read
and observe all safety
recommendations contained in
headset operating guides when
using any headset.
14 Model 1 User Guide
Activating services:
Using Services
1. Dial the number provided by
your telephone company and
follow the prompts.
2. Once you have successfully
downloaded the services of
your choice, press the Í
key. The Services menu
The Model 1 telephone allows
you to access enhanced telephone
company subscription features and
services, which can include home
banking, catalogue shopping,
restaurant guides, and voice mail.
Services may be free or may have a
subscription cost. Contact your
telephone company for information.
Before selecting a service, you must
download the service into your
telephone. Contact your telephone
company for information on
downloading services in your area.
Downloading a service is as simple
as dialing the subscription number
and following any voice prompts.
Your phone may be capable of
automatically dialing out to update
your subscribed features and
appears.
3. Use the s r keys to move
the 4 indicator to the Service
you want to select.
4. Press the Select softkey to
activate the service next to the
4 indicator.
5. Once you have connected to the
service, follow the instructions
on the display.
6. To exit a service session, press
the Quit softkey, Íor
kto leave the Services
List.
services. For more information on
this ability, contact your telephone
company.
Deactivating services:
Some services may be available by
dialing them directly. You do not
have to download these services,
but you may wish to save them in
your Directory.
You may deactivate a service by
contacting your telephone company.
You can delete a downloaded
service in the Services menu by
selecting it and pressing the Delete
softkey. The service will appear as
<deleted>.
Note: Some options, such as the call
timer, may be disabled when
you are using a service.
If you download another service, it
may overwrite any service
displayed as <deleted>.
Model 1 User Guide 15
Icons
Other List Icons
You are viewing the
Redial List.
The display uses icons to convey
information about calls, Directory
entries, Callers, and services.
You are viewing the
Options List.
Icons in the Callers List
You are viewing the
Callers List.
Icons in the Services List
You answered the call
when it came in.
You are viewing the
Services List.
You did not answer the
call when it came in.
Press 4 or 3 for more
information.
You were on another
call when this call came
in.
Service information is
being downloaded to
your telephone.
You have returned the
call from the Callers
List.
Icons in the Directory
You are viewing the
Directory.
You pressed the Flash
softkey, or Flash has
been programmed into
a number.
You pressed the Pause
softkey or a pause
(which is about 2 sec-
onds) has been pro-
grammed into a
number.
16 Model 1 User Guide
long distance or local calls.You may
have to remove the area code from
local calls in order to call from the
Callers List, or use the Area Code
option in the options list to have local
area codes automatically removed. See
the section “Customizing your
phone” for information about the Area
Code option. Alternatively, you may
need to add ‘1’ before long distance
numbers in order to dial long distance.
Troubleshooting
What are services, and how do I
use them?
Services are provided by your
telephone company, and include basic
features such as Caller ID†. Other
services can be accessed through the
Íkey, and may include
services such as Call Forwarding† and
Voice Mail†. Before using your
services, you must activate them by
contacting your local telephone
company. See the section “Using
Services” for more information.
Why is my handset not working?
Check to ensure that the handset
cord is fully connected to both the
phone and handset. See the section
“Installation” for information.
I’m having trouble with services
I have subscribed to – how do I
get help?
Why is my speakerphone not
working?
Usually your telephone company
supplies a special number to call for
activation of your services. When
you call this number, you must
follow the recorded instructions
carefully. This allows the telephone
company’s system to recognize
your phone and customize it with
the services you have subscribed to.
If you have any activation problems
call your local telephone company.
If you press d /f and the speaker
light ßashes and you do not hear
dialtone, the Set Audio option has
been used to set up the phone for
headset use. Press d /f a second
time. If the light goes out, the
phone is set up to be used only with
a headset or handset. If the light
stays on steady and you hear
dialtone, you can alternate between
the speakerphone and the headset
by pressing d /f . See the section
“Customizing your phone” for
instructions on how to change the Set
Audio feature.
Why are there no prompts on
the screen when a Call Waiting
call comes in?
You must subscribe to Call Waiting
IdentiÞcation† from your telephone
company.
Why is my display blank?
Why is the light not coming on
with a new Voice Mail Message?
You must subscribe to the “Visual”
Message Waiting† service from your
telephone company for this function
to work.
Ensure that the power adaptor is fully
plugged into the electrical outlet, and
that the outlet is supplying power
(you can test this with another
electrical device, such as a lamp).
How do I set the time and date?
If you subscribe to the Caller ID†
service, the Þrst incoming call will
update the phone with the correct
time & date. Otherwise, use the
Time/Date option in the options list
to manually set the time and date.
Why don’t numbers I return
from the Callers List connect?
Incoming calls are recorded with the
area code attached, whether they are
Model 1 User Guide 17
Why can I only see 4 options
when the user guide says there
are 9?
The telephone screen will only
show 4 options at a time. To see
more, press the down arrow button
Why does the telephone wob-
ble?
Make sure the cords are routed
properly through the stand, as
indicated in the Installation section.
Check that the stand has been
properly snapped into place.
s
.
What does Hold Msg do?
How do I remove the stand from
the phone?
This is an option available with
some Call Waiting† services. When
you are on a call, and another call
comes in on Call Waiting, you can
press the Hold Msg softkey to send a
network message to the caller. The
message will ask the caller to hold,
and tell them that you will be with
them shortly. You can then answer
the call at your convenience.
Place one hand on top of the phone,
and place the other hand on the top
of the stand. Pull the stand away
from the telephone. You will have to
pull quite forcefully, but this will
not break the stand.
Can I turn the light on the screen
off?
No. You can only adjust the contrast
of the display.
Contact your local telephone
company for activation information.
Answ_CW Switch
or
What does
do?
Why are Callers not identified
on the display?
This is an option available with
some Call Waiting† services. These
softkeys allow you to put the
current call on hold, and answer a
Call Waiting call. You can then
switch between calls normally.
Contact your local telephone
Caller ID† information usually
arrives between the Þrst and second
ring. Let the telephone ring at least
once before answering. Make sure
you subscribe to Caller ID† services
from your local telephone company.
company for activation information.
Why can’t I dial a number in the
Callers List?
What is a softkey?
You must subscribe to a Caller ID†
service for names and/or numbers
to be recorded in the Callers List. If
the number of the caller is unknown
or private, you cannot return the
call. Or, the number may require an
area code. Press the EditNum softkey
to edit the number, then press the
Dial softkey.
There are three keys on both the left
and right side of the display. They
do different things, depending on
the command displayed next to
them. See the section “How do I use
softkeys?” for more information.
†
These services may have different names
in your area. Contact your telephone
company for details.
18 Model 1 User Guide
consequential damages for injury to the
person in the case of telephones used or
bought for use primarily for personal,
family or household purposes.
Limited Warranty
Aastra Telecom warrants this product
against defects and malfunctions during
a one (1) year period from the date of
original purchase. If there is a defect or
malfunction, Aastra Telecom shall, at its
option, and as the exclusive remedy,
either repair or replace the telephone set
at no charge, if returned within the
warranty period.
This warranty sets forth the entire
liability and obligations of Aastra
Telecom with respect to breach of
warranty, and the warranties set forth or
limited herein are the sole warranties
and are in lieu of all other warranties,
expressed or implied, including
warranties or Þtness for particular
purpose and merchantability.
If replacement parts are used in making
repairs, these parts may be refurbished,
or may contain refurbished materials. If
it is necessary to replace the telephone
set, it may be replaced with a
Warranty Repair Services
refurbished telephone of the same
design and color. If it should become
necessary to repair or replace a defective
or malfunctioning telephone set under
this warranty, the provisions of this
warranty shall apply to the repaired or
replaced telephone set until the
expiration of ninety (90) days from the
date of pick up, or the date of shipment
to you, of the repaired or replacement
set, or until the end of the original
warranty period, whichever is later.
Proof of the original purchase date is to
be provided with all telephone sets
returned for warranty repairs.
Should the set fail during the warranty
period;
In North America, please call 1-800-
574-1611 for further information.
Outside North America, contact your
sales representative for return
instructions.
You will be responsible for shipping
charges, if any. When you return this
telephone for warranty service, you
must present proof of purchase.
After Warranty Service
Aastra Telecom offers ongoing repair
and support for this product. This
service provides repair or replacement
of your Aastra Telecom product, at
Aastra Telecom's option, for a Þxed
charge. You are responsible for all
shipping charges. For further
Exclusions
Aastra Telecom does not warrant its
telephone sets to be compatible with the
equipment of any particular telephone
company. This warranty does not
extend to damage to products resulting
from improper installation or operation,
alteration, accident, neglect, abuse,
misuse, Þre or natural causes such as
storms or ßoods, after the telephone is
in your possession.
information and shipping instructions;
In North America, contact our service
information number: 1-800-574-1611.
Outside North America, contact your
sales representative.
Note: Repairs to this product may be
made only by the manufacturer
and its authorized agents, or by
others who are legally autho-
rized. This restriction applies
during and after the warranty
period. Unauthorized repair
will void the warranty.
Aastra Telecom shall not be liable for
any incidental or consequential
damages, including, but not limited to,
loss, damage or expense directly or
indirectly arising from the customers
use of or inability to use this telephone,
either separately or in combination with
other equipment. This paragraph,
however, shall not apply to
Model 1 User Guide 19
Index
Contrast
See Contrast Level
A
Area Code 9, 13, 18
Language 9
Audio Mode 7, 9, 14
Prompts 6
B
E
Backlit Display 2, 18
Emergency Service Feature 1
Extension in Use 7
C
Callers
F
Key 3
Flash 7, 11, 16
Callers List
Calling an entry 13
Changing a listing 13
Copying from 12, 13
Deleting all entries 13
Deleting an entry 13
Viewing 13
G
Goodbye key 3
H
Handsfree calling 3, 7
Headset
Contrast Level 9
Copy key 3
Jack 2
Making calls 14
Receiving calls 14
Switch 2, 14, 17
Hold key 3, 8
D
Dataport 2, 14
Date and Time 9
Directory
I
Adding name/number 11
Changing entries 11
Copy to 12, 13
Deleting all entries 12
Deleting an entry 12
Dialing from 12
Entering
letters/characters 11
Finding entries 11
Key 3
Icons 16
Insert Number Card 5
Installation 4
K
Key Description 2
L
Language selection
See Display
Lights See Status Lights
Live Dialpad 7, 9
Locking Directory
Locking 12
Unlocking 12
Display
20 Model 1 User Guide
Index
See Directory
S
Security Numbers 9
M
Services 15, 16
Services key 3
Softkeys 6, 18
Speaker
Message Waiting 6, 8, 9
Mute key 3
O
Key 3
Options
Light See Status Lights
Operation 7
Stand 4
Status Lights
Speaker 8
Area Code 9
Audio Mode 9
Clear Message Waiting 9
Contrast level 9
Language 9
Telephone 8
Live Dialpad 9
Ring Tone 9
Security Numbers 9
Time/Date 9
Options key 3
T
Timing a call 7
Troubleshooting 17
V
P
Viewing items
Callers List 13, 16, 18
Directory 16
Redial List 16
Voice Mail 6, 17
Volume
Pause
Icon 16
Inserting 3, 11
Predialing 7
Prompts 6
Handset 8
Key 3
Ringer 8
R
Redial key 3
Redial List
Deleting List 7
Redialing a number 7
Ringer
Speaker 8
W
Warranty 19
ON/OFF 6
Tone 9
Volume 8
Model 1 User Guide 21
If you’ve read this owner’s manual and consulted the Troubleshooting section and still have
problems, please visit our website at www.aastra.com or call 1-800-574-1611 for technical
assistance.
© Aastra Telecom 2003
D0041-0049-00-00 Rev.01
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